Guide30 June 20263 min read
“I Never Received Your Estimate” — Finding Out What Happened
Before you resend blindly, work out whether the estimate failed to send, failed to arrive, or simply failed to be noticed — the fixes differ.
Before you resend blindly, work out whether the estimate failed to send, failed to arrive, or simply failed to be noticed — the fixes differ.
One sentence, three possible causes. Diagnose before you act.
The estimate was created but never emailed — easily done when you're interrupted mid-task. Check whether it was actually sent from QuickBooks.
Wrong address, a typo, or an old email for a contact who's changed roles. Verify the address on the customer record; this is the most common genuine failure.
Junk folders and busy inboxes. Ask them to search their mail for your business name before assuming anything failed. If this keeps happening across customers, fix sender authentication.
Automated reminders quietly solve this category: the second and third touch reach the customer whose first email vanished, without you ever needing to diagnose it.
Verify the customer's email address in QuickBooks first, then ask them to search their junk folder for your business name. Your sending tool's logs will confirm whether it left successfully.
Resend the existing one. Creating a duplicate splits your records and can trigger two sets of reminders — see the duplicate reminders guide.
Auto follow-ups and branded online acceptance on your QuickBooks estimates, with deposits coming soon. £16.79/mo after the trial — no card required.
Start free trialOne nudge is rarely enough, and ten is too many. Here is how many times to follow up on an estimate, the ideal cadence, and exactly when to stop chasing.
Coming soon — the best time to collect a deposit is the second a customer says yes. Here is how taking a percentage on estimate acceptance, straight into your own Stripe, will work.